"Respect customers, understand customers, and continue to provide products and services that exceed customer expectations" is the guiding principle of Qilong Sanitary Ware's after-sales service. Under the guidance of this principle, the company has established a strong after-sales service support system and formulated the "Customer Satisfaction Survey Management" A complete set of after-sales service management institutions and rules and regulations such as the Measures and End-User Complaints and After-sales Service Management Measures; the handling rate of after-sales service problems is 100%, and the customer satisfaction rate is above 98%.